An advanced email to case solution for SugarCRM. Intelligently extract and route new Cases from inbound e-mails instantly.
Y Meadows is an integrations platform that can connect to your Microsoft 365 or Google Workspace email account and create a case in SugarCRM within seconds of an email being received.
Account names and other case fields can be populated using information in the email cross referenced against other SugarCRM data or data from other systems.
Cases can be routed by using custom AI models to understand the intent of the email contents and customer sentiment.
Automated responses, powered by Generative AI, can be sent. Answers are proposed based on the content of your own knowledge base.
Y Meadows is a highly flexible solution! Please speak to us to learn how you can use Y Meadows as an advanced email to case solution.
