Save Your Team Countless Hours. SugarChimp syncs your lists in both directions so you can work in your preferred app. Segment and group your Mailchimp subscribers based on Sugar data so you can market to the right people at the right time. Compatible with all versions and editions of Sugar and SuiteCRM. Created by Fanatical Labs, 2023 SugarCRM Partner Award Winner.
#3578 - Getting Smartlist error on uploading accounts / leads
Hi there,
I'm getting the following error on uploading accounts or leads.
WARNING: [2] Declaration of SmartList_Field::get_regular_database_fields($module) should be compatible with Fanatical\Core\v1a\Field::get_regular_database_fields($module, $include_fields = Array, $exclude_fields = Array) on line 33 in file /var/www/html/modules/SmartList/includes/classes/SmartList/Field.php
It is still uploading some records but seems randomly stopping after 1 or 93 records... Then throwing the error above.
Hope you can assist. Rik
-
"Does a great job of syncing all of our registrant information. They go the extra mile with one-on-one support!"
Read More Reviews
- Most Recent Love from Users
melissa- Westcoat
- Mark Westerhoff
- danielolivas
- kgm
- Evolution Marketing
6 years ago
Hello Rik,
Sorry for your trouble here, I'm glad to help out. First off, what version of php are you currently running? I will see if I can replicate your issue locally. Either way we need to make sure that display_errors are off for your production SugarCRM environment. If you are not the person who setup your SugarCRM environment, then you can probably forward that on to them and they will know how to change the display errors on the server.
Can tell me what rules you have in place for 'Who gets synced to MailChimp'? SmartList is the piece that is checking records and adding them to the Target List. Also, send me over a screenshot of your admin > Health Status page (in the SugarChimp section). We will get it figured out, let me know what you find.
Thanks, Jon
6 years ago
Hi Jon,
PHP version is 7.0 and display_errors = off. I have tried basic and professional with rules accordingly: sync one-way of contacts, targets and leads. And both-ways for Professional. Screenshots of production CRM attached (now not active). We have a prod install of version 7.9.4a and a test instance with version 7.11.0a. Both deliver same issue.
6 years ago
Thanks for getting that to me quickly. The system doesn't seem to let us view the uploaded screenshots. Do you mind sending those over to support@sugarchimp.com?
I misunderstood on your error above, I did not realize you were seeing that in the error logs. This upload that you're talking about is manually importing new Contacts/Leads into the CRM, or the integration syncing CRM records to MailChimp?
I want to set the SugarChimp logger to debug mode so we can see what's happening here in more depth. You can change that on the Health Status page. Then, clear your logs, run the import again, and email those logs to support@sugarchimp.com.
Let me know how that goes.
Thanks, Jon