100% Satisfaction Guarantee

SugarCRM is committed to creating customers for life, and we stand behind our add-ons. We aim for 100% customer satisfaction with every add-on purchase. Many of the add-ons on the store include a 30-day trial. However, we offer a 30-day money-back guarantee for those who do not. That means for those add-ons that are purchased upfront if you are not fully satisfied for any reason, request a refund and include a note on why the add-on wasn't a good fit for you within 30 days of purchase for a full refund.

How can we guarantee that everything works?

There are many ways that help us ensure that add-ons are top-notch:

With all these checkpoints in place, we ensure that your Sugar add-ons are ready to go with no roadblocks and no busy work. Standing behind what we deliver. It’s what we do.